MEZ Help

MEZ Help

Order help, sizing, returns, exchanges, damaged items, and product questions — all in one place.

Start Slim Tee Fit Rescue Open MEZ Help

Track my order

Check tracking and delivery status with your order number.

Start a size exchange

Start an exchange request for apparel that does not fit.

Return an item

Start a return review before sending anything back.

Request a refund

Prepare a studio refund review request.

Slim-fit tee too small

We know this style is a very small women's cut. Start a Fit Rescue request and we'll help you choose the right next step.

Report damaged item

Send photos and order details so MEZ can review the damage.

Wrong item received

Tell us what arrived and what you ordered.

Ask sizing before buying

Get help choosing between tee, hoodie, sweatshirt, and size.

Shipping time

Ask about delivery timing, delays, or missing parcels.

Prints & originals

Questions about prints, originals, condition, or artworks.

MEZ Club question

Membership, monthly prints, billing, and collector access.

Talk to the studio

Send a clear studio review request when the question needs a human.

1

Pick the closest card

The assistant opens with the right product, issue type, and prompt.

2

Add the details

Order number, checkout email, product, photos, and what happened.

3

Get a case summary

You will see the case ID, next step, and whether MEZ needs anything else.

Shipping

Parcel delayed, damaged, missing, or wrong?

Delivery can take 12-24 days depending on the item, production timing, destination, and carrier movement. Tracking updates may be limited while the shipment is moving between international logistics hubs and awaiting processing by the destination carrier. This is a normal part of the shipping process and does not necessarily indicate a delay. If your parcel is delayed, damaged, missing, or arrives with an issue, contact MEZ with your order number and photos so we can review and help with the right next step.

Returns & exchanges

Contact MEZ before sending anything back

If something is not right, contact MEZ before sending anything back. We will review the order details and help with the right next step. Items sent back without an approved return or exchange request may not be accepted. Refunds are reviewed by the MEZ studio and are not automatic. Where an exchange or store credit is the right path, we will explain that clearly. This policy does not limit any rights you may have under Australian Consumer Law.