MEZ Help
If this help form glitches, you do not receive a case ID, or you have already returned an item and have not heard back, email studio@marianamezic.com with your order number, checkout email, return tracking number if you have one, product name, size, and what you want MEZ to review.
Refunds, exchanges, and returned parcels need studio review. If you are waiting on a reply, email the studio directly so the team can connect your message, order, and return tracking in one place.
Check tracking and delivery status with your order number.
Help flowStart an exchange request for apparel that does not fit.
Help flowStart a return review before sending anything back.
Help flowPrepare a studio refund review request.
Fit RescueWe know this style is a very small women's cut. Start a Fit Rescue request and we'll help you choose the right next step.
Help flowSend photos and order details so MEZ can review the damage.
Help flowTell us what arrived and what you ordered.
Help flowGet help choosing between tee, hoodie, sweatshirt, and size.
Help flowAsk about delivery timing, delays, or missing parcels.
Help flowAsk MEZ to review an address, size, colour, or cancellation request before fulfilment.
Help flowQuestions about prints, originals, condition, or artworks.
Help flowMembership, monthly prints, billing, and collector access.
Help flowRequest a membership change, pause, or cancellation for studio review.
Help flowSend a clear studio review request when the question needs a human.
The assistant opens with the right product, issue type, and prompt.
Order number, checkout email, product, photos, and what happened.
You will see the case ID, next step, and whether MEZ needs anything else.
Delivery can take 12-24 days depending on the item, production timing, destination, and carrier movement. Tracking updates may be limited while the shipment is moving between international logistics hubs and awaiting processing by the destination carrier. This is a normal part of the shipping process and does not necessarily indicate a delay. If your parcel is delayed, damaged, missing, or arrives with an issue, contact MEZ with your order number and photos so we can review and help with the right next step.
If something is not right, contact MEZ before sending anything back. We will review the order details and help with the right next step. Items sent back without an approved return or exchange request may not be accepted. Refunds are reviewed by the MEZ studio and are not automatic. Where an exchange or store credit is the right path, we will explain that clearly. This policy does not limit any rights you may have under Australian Consumer Law.